eXtend enables dealers to nurture customer relationships as a company-wide team effort. Customers demand a consistent and high quality experience in every aspect of the relationship. Integrated and easily accessible information when serving a customer is vital. A well-informed and empowered staff beats customer expectation every time. And a satisfied customer means repeat business, increased sales and higher margins.

Customers have limited time to spend. They want their dealer to respond to their needs instantly and support them proactively. The high quality level of equipment is almost considered a given. But the speed, agility and accuracy of your organization in serving customer needs have become differentiators. eXtend tunes your complete organization to the benefit of your customer.

Staff members picking up the phone automatically have a screen pop up with the contact information of the caller. Specific to the staff member’s role, additional information is presented. Whether presenting information on historical sales, open orders, or unpaid invoices, eXtend helps your staff to be on their toes when serving your customer.

eXtend CRM provides your marketing staff with great information and tools for lead generation. It provides your sales force with equipment availability, configuration and pricing information to address customer queries and generate proposals at the customer, enhancing their effectiveness and productivity. With eXtend, Sales Management gains great visibility and control.

With a 360 degree customer view, your staff will be able to deliver your company’s best performance. Not only during the initial sale, but in every stage of the customer life cycle and in every customer interaction or transaction. Customer relationship excellence is a collaborative effort with eXtend as its enabler.

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