eXtend Smart Call

eXtend Smart Call improves customer dialog throughout your organization by presenting your staff tailored information upon customer calls. Through personalized communication, fast access to customer specific information, quick responses to queries, eXtend Smart Call helps take your customer by surprise - a positive surprise.

Through its standard telephony integration, eXtend Smart Call provides your staff with role-based customer detail at the moment of an incoming customer call. eXtend identifies the caller and launches the applicable role-based portal on the users desktop computer.   

From the portal, other screens can be launched to respond to customer queries, log customer support calls, or enter a customer quote or order. eXtend Smart Call ensuring a personalized and expedient way of customer communication.

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