Service Management

eXtend helps dealers optimize one of their main differentiators, i.e. Service. Quick, consistent and high quality service turns your dealership into a preferred business partner, which customers want to continue doing business with and pay a premium price. Your customer’s fleet represents their mission critical assets. eXtend helps prevent breakdown and optimize availability, performance and safety.

eXtend integrates the entire service cycle from call intake, diagnostics, scheduling and dispatch, parts delivery, on site service, core return and repair through to time and material reporting, invoicing and warranty claim processing into a lean process. Skilled service personnel is hard to get. eXtend ensures making best use of their time, skills and qualifications. By providing every participant in the process with the requisite tools and information, assigning the appropriately skilled technicians to the job and ensuring timely delivery of the right parts, downtime gets reduced to a minimum at highest efficiency.

Through mobile service applications, which provide technicians remote access to all customer, equipment and order-related detail, eXtend helps your technicians perform their job with more intelligence and control at their disposal.

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