Parts Management

Parts management is a profit source for dealers if managed well. eXtend enables your parts department to deliver top level customer service with greater operational efficiency and better tuned inventory levels.

Parts orders are often time critical. A rush order in eXtend gets processed instantly, whilst touching the order desk, purchase office, warehouse, shipping department and accounting. During this short process, eXtend supports and optimizes a myriad of decisions, and completely automates the flow of information.

eXtend recommends which parts and revisions to sell. It provides substitutes in case of shortages. It recommends the best price and margin alternatives. It provides instant visibility of parts inventory across branches and OEM depots. eXtend generates the required purchase orders, pick tickets, and shipping documents and can integrate into Fedex and UPS systems for parcel tracking. All financial entries take place automatically, based on a refined mapping scheme defined once. For warranty applicable parts orders, claim requests get generated automatically and transmitted to the OEM electronically.

The eXtend Parts forecasting and planning engine dramatically optimizes customer service and inventory levels. The engine takes into consideration historical demand figures, demand rate occurrences, parts genealogy, distribution of customer and own fleet across service centers and depots, internal replenishment relations and lead times, parts value, re-order points and order quantities. Based on on this intelligence eXtend optimizes the deployment of inventory across branches, depots and echelons. Some inventory can best be consigned at the customer whereas other high-value parts will be called on demand from OEM inventory with the option of drop shipment straight to customer site.

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