Business Consulting
The eXtend Consulting Team is a valuable resource in advising and implementing process improvement and standardization. The team builds on many years of experience in working with equipment dealers and OEMs in different parts of the world and is highly experienced in bringing ERP solutions to value.

Implementation Services
e-Emphasys executes implementations based on many years of experience implementing ERP solutions at companies ranging large to midsize and small. e-Emphasys brings a proven project management methodology and change management experience, which are prerequisites for successful system implementations.

Training
e-Emphasys successfully applies a train-the-trainer concept. It means that key personnel at the dealer are trained on eXtend in classroom setting as well as through hands-on process simulation and application testing. Based on a preconfigured system, the key users transfer the knowledge and skills to the end users.

Migration Services
eXtend includes a rich set of migration tools which automate the conversion of data from current systems to eXtend. Migration tools are important to warrant fast and reliable movement of data without impacting business continuity. Migration of data from homegrown systems as well as traditional DBS solutions such as NDS and PFW are supported.

Integration Services
eXtend Collaboration is an open integration platform to connect eXtend to OEM or customer systems as well as to other internal applications such as a payrolling application. The eXtend team brings extensive integration experience with different types of systems and several OEMs.

First Line Support
e-Emphasys offers a streamlined customer support service with multiple service levels and a helpdesk application for logging and tracking cases. eXtend offers extensive configuration management capabilities for controlled application of solutions and upgrades.

Managed Services
For customers who want assistance in managing their system(s), e-Emphasys provides Managed Services for application management, user support and upgrades.

Hosting
For hosting of eXtend On Demand, e-Emphasys leverages the competence and infrastructure of strategic partners with SAS-70 (Statement on Auditing Standards No.70) certification, which sets the highest quality, reliability and performance standard for hosted environments.